SoftPro is known for the high level of support and assistance we provide to our ever growing customer base - a level that is unmatched in the industry. In fact, SoftPro was ranked #1 by the Title Report Technology Survey in overall satisfaction with technical support. One fourth of all calls are returned within 5 minutes or less, and the average callback time is less than 30 minutes. We always strive to maintain or surpass that high level of support.

We want you to know that we’re in this together. Our Support Representatives take great pride in working with you as long as it takes to answer your question or solve your problem. If you are in the middle of a closing, or your hardware technician is in your office, just let us know that your call is urgent. We’ll see that you get a call right away.

Our support staff includes both real estate and technical experts so that no matter what you need, we can get you back to work as fast as possible. We offer help if you have problems balancing a HUD-1, getting a document to print and much more.

Our Implementation Team offers overviews on our program for first time users, and can set up your rate tables so that your premiums and agent/underwriter splits calculate automatically. This team is the primary contact for setup issues for new customers during their first 30 days of use.

To supplement our telephone support, we have created a Knowledge Base to expand our Support Center’s customer service. Here you will find answers to frequently asked questions (FAQ's), an online Support Form for posting non-emergency questions, and other information. It's accessible 24 hours a day, 7 days a week for customers who subscribe to SoftPro's Annual Maintenance Service.

Installation Tips / Instructions
For new users, here are some to get you headed in the right direction.