SoftPro is known for the high level of support and assistance we provide to our ever growing customer base - a level that is unmatched in the industry. In fact, SoftPro has been named a Back-to-Back American Business Award Winner for outstanding Customer Service and Support (in 2007 and 2008). One fourth of all calls are returned within 5 minutes or less, and the average callback time is less than 30 minutes. We always strive to maintain or surpass that high level of support.

We want you to know that we're in this together. Our Support Representatives take great pride in working with you as long as it takes to answer your question or solve your problem. If you are in the middle of a closing, or your hardware technician is in your office, just let us know that your call is urgent. We'll see that you get a call right away.

Our support staff includes both real estate and technical experts so that no matter what you need, we can get you back to work as fast as possible. We offer help if you have problems balancing a HUD-1, getting a document to print and much more.

SoftPro's Support Hours of Operation are:

Regular Hours - Standard AMS:
8am-5pm (local time) – Monday through Friday

Extended Hours - Platinum AMS:
8am-10pm Eastern time – Monday through Friday
10am-2pm Eastern time - Saturdays

Implementation
Our Implementation Team offers overviews on our program for first time users, and can set up your rate tables so that your premiums and agent/underwriter splits calculate automatically. This team is the primary contact for setup issues for new customers during their first 30 days of use.

To supplement our telephone support, we have created a Knowledge Base to expand our Support Center’s customer service. Here you will find answers to frequently asked questions (FAQ's), an online Support Form for posting non-emergency questions, and other information. It's accessible 24 hours a day, 7 days a week for customers who subscribe to SoftPro's Annual Maintenance Service.